Aftersales Administration Apprentice

Job Title: Aftersales Administration Apprentice

Hours of work: 8am - 5pm (42.5 hours a week)

Location: Lopen Business Centre 

What we offer:

• Up to 27 days holiday (plus bank holidays) depending on length of service. 
• 2 x basic salary death in service payment, payable to your nominated recipient
• Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc
• Benefits platform giving discounts on major supermarket shops, high street vendors, holidays and gym memberships. 
• Employee Assistance Programme
• Ongoing training and Career Opportunities
• Cycle to work scheme
• Refer a friend bonus £500 per person – terms apply
• Long Service Awards on 10, 20 and 30 years
• Life Event Day - Getting Married, Moving Home, Graduating

Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities management, training and hire to its customers with over 100 employees and 2 sites located across the UK.

About the Role
The MHE Aftersales Administrative Apprentice involves answering the mainline telephone and working as an administrative support for all aspects of the MHE Aftersales Department including, but not limited to, Service, Parts and Driver Training, within the Aftersales office. Alongside this, there will be other adhoc administrative duties to meet the needs of the business and provide variation and experience for the correct candidate.

The role will also require the candidate to learn all job roles within MHE Aftersales and is a fantastic opportunity to not only understand all aspects of the MHE Aftersales Department and the wider business, but also to gain experience with within a busy office environment.

Partnering with Yeovil College, the apprenticeship consists of a combination of off-the-job learning which will be held via monthly virtual masterclasses and hands-on experience. You will achieve a Level 3 qualification following an 18 month training programme plus an end-point assessment. 

Responsibilities
As the Aftersales Administration Apprentice, on a day-to-day basis you will:

• Working with all members of the MHE Aftersales Team to provide administrative support in order to ensure maximum efficiency within the Team 
• Providing excellent level of customer service.
• Liaising with customers.
• Collaboratively work with all other departments in the business.
• Undertaking any additional tasks to meet the needs of the business.

Candidate Requirements
Essential: 

• GCSE C/4 and above in English & Maths
• Excellent communication skills including a confident, friendly and professional manner. 
• Ability to work on their own initiative.
• Ability to work well within a team, with a flexible approach to workload.
• Ability to multi-task.
• Prioritisation and organisational skills. 
• Enthusiastic attitude and approach.
• Well-developed IT skills, including proficiency in Microsoft Office where possible.
• Able to work well under pressure and to deadlines.