Parts Department Assistant

Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities management, training and hire to its customers with over 100 employees and 2 sites located across the UK.

Join a dynamic team dedicated to excellence in the Aftersales Parts Department. We pride ourselves on providing top-notch service to our customers. As a Parts Assistant, you'll play a crucial role in ensuring the smooth operation of our Parts Department while fostering strong relationships with customers and colleagues.

About the Role: The Parts Assistant will be an integral part of our team, responsible for assisting with the daily operations of the Parts Department. This role involves sourcing, ordering, and managing parts inventory, as well as liaising with customers and field service engineers. Additionally, you'll be involved in warranty procedures, stock management, and prioritising urgent enquiries to meet customer needs effectively.

Responsibilities:

• Source, quote, and order parts to meet customer and business demands.
• Receive and inspect deliveries, ensuring accuracy and quality.
• Pack and dispatch parts to customers and field service engineers in a timely manner.
• Monitor and maintain optimal stock levels to support efficient operations.
• Liaise with customers to address inquiries and provide exceptional service.
• Follow warranty procedures established by our suppliers.
• Assist with annual stock takes and prioritise workload accordingly.
• Coordinate with external suppliers for parts supply and fitting as needed.
• Collaborate with field service engineers to facilitate part requirements.
• Process all stock transactions accurately in our operating system, including parts and warranty returns.

Candidate Requirements: We are seeking a candidate who meets the following criteria:

• Proficiency in Microsoft Office suite.
• Experience with Protean Fleet management systems is advantageous, but not essential
• Strong customer service skills with a customer-centric approach.
• Knowledge of MHE equipment and the hire industry is preferred.
• Excellent communication and organisational abilities.
• Ability to communicate effectively via phone, email, and in-person interactions.
• Capable of working under pressure to meet deadlines.
• Meticulous attention to detail and a proactive "can-do" attitude.

If you're ready to join a dynamic team and make a significant contribution to our Parts Department, we invite you to apply for the Parts Assistant position. Join us in delivering excellence in customer service and ensuring the seamless operation of our parts supply chain.