Aftersales Administrator

Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities management, training and hire to its customers with over 100 employees and 2 sites located across the UK.

As an MHE Aftersales Administrator, your main responsibility will be to provide administrative support to the Aftersales Department. This support encompasses various aspects, such as Service, Parts, Hire, Transport, and Driver Training. Your role is crucial in ensuring the smooth functioning of the Aftersales office and maintaining a high level of customer service.

Here are some key responsibilities you can expect in this role:

1. Administrative Support: You will work closely with all members of the MHE Aftersales Team, assisting them with administrative tasks. This may include handling paperwork, data entry, managing schedules, and organizing documents.
2. Customer Liaison: You will be the point of contact for customers who require aftersales support. This involves addressing their queries, providing information about services and products, and ensuring their satisfaction with the provided solutions.
3. Collaboration with Other Departments: As an Aftersales Administrator, you will collaborate with various departments within the company. This may involve communicating with the Sales Team, Warehouse, Finance, and other relevant units to ensure a seamless flow of information and efficient service delivery.
4. Learning Job Roles: Your role requires you to gain knowledge and understanding of all job roles within the MHE Aftersales Department. This can help you have a comprehensive understanding of the department's functioning and enable you to support different areas effectively.
5. Flexibility: You should be willing to take on additional tasks and responsibilities as needed by the business. A proactive and adaptable attitude is essential to ensure that the Aftersales Department operates smoothly.

Overall, the MHE Aftersales Administrator plays a critical role in the department's success by providing essential administrative support, fostering good customer relationships, and promoting collaboration across various teams in the business. It also serves as a valuable opportunity for you to develop a broad understanding of the Aftersales Department and the wider organization.

What we offer in return 

• Up to 27 days holiday (plus bank holidays) depending on length of service.
• 2 x basic salary death in service payment, payable to your nominated recipient
• Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc
• Benefits platform giving discounts on major supermarket shops, high street vendors, holidays and gym memberships.
• Employee Assistance Programme
• Ongoing training and Career Opportunities
• Cycle to work scheme
• Refer a friend bonus £500 per person – terms apply