Hire Desk Co-ordinator

About us

Altegra has grown to become one of the UK's leading independently owned material handling equipment service providers.  We offer an individual solution for all our customer’s facility needs including forklift trucks, industrial and commercial doors, and general industrial equipment, to also cover rough terrain, telehandlers, utility vehicles, operator training and much more.

About the Role

The successful candidate will be responsible for the daily operations of the Short-Term Hire Desk. This will include liaising with other departments within the business, arranging and scheduling transport moves, ensuring all processes from order through to delivery and collection is co-ordinated in an efficient and timely manner.

Co-Ordinating deliveries of sold machines and equipment into customer sites.

Supporting requirements from other Depots within the Business.

Ensuring all trucks within the Hire Fleet are serviced and maintained by liaising with the workshop and Service Co-Ordinators.

Arranging and sourcing hire machines from outside the Hire Fleet using other companies and processing all the necessary documentation.

Experience of working within a hire department, including the planning of delivering and collecting equipment would be an advantage but not essential, however previous experience of working in an administrative or customer service focused role is essential.

Working in STH you will be keen to promote all areas of the business profile, you will actively seek out new customers and hires on a weekly basis to promote this area of the business.

Responsibilities

• Always maintain a high level of customer service.
• Process all customer hire enquiries and transport & collection requests.
• Quote and negotiate hire rates, adopting commercial awareness.
• Co-ordinate transport to always ensure the most efficient route planning.
• Liaising with the drivers and scheduling their workloads with them.
• Communicate with our accounts department ensuring credit terms are maintained.
• Liaise with our major accounts, maintaining strong customer relations.
• Processing Purchase Invoices.
• Compiling daily reports.
• Obtaining New Business.

Candidate Requirements

•             Microsoft Office suite
•             Customer Service
•             Knowledge of MHE equipment & the hire industry would be an advantage
•             Excellent communication and organisational skills
•             Ability to communicate with customers both over the telephone, email and in person
•             Ability to prioritise workload accordingly and proactively
•             Ability to work well as part of team, as well as on own initiative
•             Confident in Microsoft Office (Word/Excel/Outlook predominantly)
•             Good literacy and numeracy skill set
•             Excellent attention to detail
•             Positive attitude
•             Experience with Protean software desirable but not essential as training will be provided

Our Commitment

In return we offer:

• Up to 25 days holiday (plus Bank Holidays) – depending on length of service
• Employee Assistance Programme
• Ongoing Training and Career Opportunities
• Cycle to work Scheme
• Refer a friend bonus
• Free Parking