Short Term Hire Administrator

Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities management, training and hire to its customers with over 100 employees and 2 sites located across the UK.

 

PURPOSE AND SCOPE

 

The successful candidate will be responsible for the daily operations of our hire and transport department ensuring all process’ from order processing through to delivery and collection is co-ordinated in an efficient and timely manner.

Experience of working within a busy hire department including the planning of delivering and collecting Equipment would be an advantage but not essential however previous experience of working in an administrative or customer service focused role is essential.

Working in STH you will be keen to promote all areas of the business profile, you will actively seek out new customers and hires on a weekly basis to promote this area of the business.

 

DUTES AND KEY RESPONSIBILITIES

 

  • Always maintain a high level of customer service.
  • Process all customer hire enquiries and collection requests.
  • Quote and negotiate hire rates, adopting commercial awareness.
  • Co-ordinate transport to always ensure the most efficient route planning.
  • Communicate with our accounts department ensuring credit terms are maintained.
  • Liaise with our major accounts, maintaining strong customer relations.
  • Invoicing of hire contracts and credits on a weekly, monthly basis.
  • Liaise with our sister company in Somerset for transport and hire.
  • Compiling weekly reports.
  • Good telephone skills as some outward calling will be needed.
  • General Administration Duties.
  • Liaising with our Somerset business centre for Short term hire.
  • Working alongside other Departments to ensure the maximum efficiency.
  • Supporting other Departments as required

 

ROLE RELATIONSHIPS

Direct Reports

Key Internal Relationships

Key External Relationships

Cradley Heath Operations manager

  • Service Controllers
  • Somerset Transport and hire department
  • Accounts

 

  • Suppliers
  • Transport Companies

 

REQUIREMENTS FOR THE ROLE

Qualifications and experience

  • Microsoft Office suite
  • Protean Fleet management systems
  • Customer Service

Knowledge and technical skills

  • Knowledge of MHE equipment & hire industry would be an advantage
  • Excellent communication and organisational skills
  • Ability to communicate with clients both over the telephone, email and in person
  • Able to prioritise workload accordingly and proactively
  • Able to work well as part of team as well as on own initiative
  • Confident in Microsoft Office (Word/Excel/Outlook predominantly)
  • Very good literacy and numeracy skill set
  • Able to work under pressure to meet deadlines
  • Excellent attention to detail and a positive “can do” attitude
  • Experience with Protean software desirable but not essential as training will be provided

Other requirements

Full driving Licence



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