Technical Administrator

Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities management, training and hire to its customers with over 100 employees and 2 sites located across the UK.

 

PURPOSE AND SCOPE

Due to expansion and growing workloads, we are looking for an individual who can support our operation in all aspects of Administration. 

 

We are committed to service and we are looking for an individual who can pay attention to detail, provide great customer & team communications and support the overall growth of the business.

 

Essential Duties and Responsibilities

On a day-to-day basis you will:

  • Be the first point of contact for clients of the business.
  • Have the ability to communicate with external clients.
  • Have good attention to detail.
  • Have the ability to multitask .
  • Have the ability to retain technical information.
  • Be well organised.
  • Excellent telephone manner.
  • Accepting orders and raising on the system.
  • Creation of purchase orders and goods receipting of orders.
  • Scheduling, Issuing and Booking in of jobs with engineers and clients.
  • Invoicing of jobs for month end.
  • Creation of quotes to clients including technical information following set processes.
  • Supporting the Access & Security Management team with administration duties.
  • Updating CRM system
  • Any other duties as deemed necessary by your line manager.

 

 

 

 

ROLE RELATIONSHIPS
Direct ReportsKey Internal RelationshipsKey External Relationships
N/A
  • Sales Administrator
  • Technical Manager
  • Electronic Security Manager
  • Office Manager
  • Key Account Manager

 

 

  • Customers
  • Suppliers
  • Interested Parties

 

 

REQUIREMENTS FOR THE ROLE
Qualifications and experience
  • Previous experience of working in an administrative and coordinative role.
  • Previous experience of creating technical quotes
Knowledge and technical skills
  • Proficient IT skills, including Microsoft office packages.
  • Previous use of Hubspot or other CRM system
  • A strong IT bias would be advantageous.

 

Other Requirements 
  • Ability to communicate with people at all levels.
  • Attention to detail.
  • Ability to prioritise and work well as part of a team.
  • Ability to retain technical information.
  • Previous experience in the construction industry or manufacturing an advantage

 



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