Service Controller

The Dunstall Holdings Group contains two business streams which are involved in agricultural and industrial applications. The Group has 7 different locations in the UK and with a turnover of over £120m employs over 240 people.

Altegra Integrated solutions (previously Lift West and Amvar) has grown to become one of the UK's leading independently owned forklift truck and material handling equipment service providers, and provides storage & workplace solutions, facilities management, training, hire and servicing to its customers with 2 sites located across the UK.

We offer an individual solution for all our customer’s facility needs including forklift trucks, industrial and commercial doors, and general industrial equipment, to also cover pallet racking systems, mezzanine floors, operator training and much more.

Dunstall Holdings is driven by and committed to its Company philosophy of ‘Committed to Service’.  We are looking for candidates who are driven to provide service excellence (both internally and externally) while demonstrating our values on a daily basis.

PURPOSE AND SCOPE

The service controller position is a fast-paced role that involves leading a team of field-based engineers. The role will involve arranging the repairs of equipment, taking, and dealing with customer calls, managing service schedules and ordering service parts. The ideal candidate will have experience in working in a busy service environment, ideally within the MHE industry

Working as a service controller you will be keen to promote all areas of the business profile, you will actively seek out new customers to promote all areas of the business.

DUTES AND KEY RESPONSIBILITIES

• Leading a team of field-based engineers.
• Liaising with our Somerset business centre for service control.
• Working alongside other Departments to ensure the maximum efficiency.
• Booking in engineers to attend customer sites, liaising with customers in a professional manner.
• Processing orders with suppliers and ensuring these are received by required deadlines.
• Work collaboratively with other departments in the business.
• Following up on quotations.
• Undertake any additional tasks as reasonably required.
• Invoicing chargeable work as required.
• Compiling Weekly reports.

ROLE RELATIONSHIPS

Direct Reports

Key Internal Relationships

Key External Relationships

None

• Operations Manager
• Parts warranty
• Service Admin
• Short Term hire

• Customer accounts
• suppliers

REQUIREMENTS FOR THE ROLE

Qualifications and experience

• Microsoft Office suite
• Protean Fleet management systems
• Customer service

Knowledge and technical skills

• Experience of working within a fast paced, customer service role.
• Excellent communication skills including a confident and pleasant telephone manner.
• Ability to make decision off own initiative.
• A team player, with a flexible approach to workload.
• Prioritisation skills.
• Well developed IT skills including proficiency in Microsoft Office.
• Able to work well under pressure to solve problems.
• Have exceptional organisational skills.
• Experience with Protean software desirable but not essential as training will be provided.

Other requirements

Full driving Licence